1. Introduction
Welcome to VASTHRA. By accessing or using the VASTHRA website, creating an account, or placing an order, you agree to comply with these Terms & Conditions.
If you do not agree with these terms, please do not use the website or place an order.
2. About VASTHRA
VASTHRA is an online fashion and clothing store offering products through its website.
VASTHRA currently operates for customers within India.
3. Website Use
You agree to use the website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.
You must not attempt to gain unauthorized access to the website, its systems, databases, accounts, or administrative functions.
4. Customer Accounts
Where an account is required, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.
You are responsible for activities carried out through your account unless caused by circumstances outside your reasonable control.
5. Product Information
We make reasonable efforts to display product descriptions, photographs, colours, sizes, prices, and availability accurately.
However, actual colours may appear slightly different depending on the customer's device, display settings, lighting, or photography conditions.
6. Prices
Product prices displayed on the website are subject to change.
The applicable price and any applicable charges will be displayed before the customer completes the order.
7. Product Availability
Products are subject to availability. We may be unable to fulfil an order if a product becomes unavailable or if an inventory discrepancy occurs.
If we are unable to fulfil a paid order for such a reason, we will provide an appropriate resolution, including a refund where applicable.
8. Orders
Placing an order constitutes a request to purchase the selected products.
An order becomes confirmed after successful processing and payment verification, subject to product availability and other applicable checks.
9. Payments
VASTHRA uses third-party payment service providers, including Razorpay, to process online payments.
Customers must provide valid payment information and follow the applicable payment-provider instructions.
VASTHRA currently does not offer Cash on Delivery unless specifically stated otherwise on the website.
10. Order Cancellation
Cancellation availability may depend on the status of the order. Once an order has entered processing, dispatch, or another fulfilment stage, cancellation may no longer be possible.
Where cancellation is accepted and a refund is applicable, the refund will be processed according to the applicable refund procedure.
11. Shipping
Orders are delivered within India subject to the Shipping Policy.
Customers are responsible for providing an accurate delivery address and contact information.
12. Returns and Refunds
Returns and refunds are governed by the VASTHRA Return & Refund Policy.
Nothing in these Terms & Conditions is intended to remove or restrict any consumer right that cannot legally be excluded.
13. Intellectual Property
Unless otherwise stated, the VASTHRA name, logo, branding, website design, text, graphics, images, and other original materials provided by VASTHRA are protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, sell, or commercially exploit VASTHRA materials without appropriate authorization.
14. Prohibited Activities
You must not:
- Use the website for unlawful purposes
- Attempt unauthorized access to website systems
- Submit fraudulent orders
- Provide deliberately false information
- Interfere with website security
- Use automated systems to abuse or overload the website
- Misuse customer accounts or other users' information
15. Third-Party Services
VASTHRA may use third-party services for payment processing, email delivery, shipping, hosting, analytics, and other website functions.
Your use of services provided by third parties may also be subject to their respective terms and policies.
16. Limitation of Liability
VASTHRA will take reasonable steps to provide a reliable website and shopping service. However, we cannot guarantee that the website will always be uninterrupted, error-free, or available at all times.
Nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is not permitted under applicable law.
17. Changes to These Terms
VASTHRA may update these Terms & Conditions when necessary to reflect changes to the website, services, business practices, or applicable legal requirements.
Updated terms will be published on this page.
18. Contact
For questions regarding these Terms & Conditions, contact:
VASTHRA
The Story Woven From Threads
customercare@vasthrafashionstore.in