Return & Refund Policy
Our policy for returns, exchanges, damaged products, and refunds.
1. Return Eligibility
We want you to be happy with your VASTHRA purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from the product ordered, please contact us as soon as possible after delivery.
Products must generally be unused, unworn, unwashed, and in their original condition with the original packaging and tags intact.
2. Time Limit for Reporting a Return
Customers should contact VASTHRA within 7 days of receiving the order if they wish to report a damaged, defective, incorrect, or eligible return item.
Requests submitted after this period may not be eligible for return or replacement.
3. Products That May Not Be Eligible
Returns may not be accepted for products that have been worn, washed, altered, damaged after delivery, or otherwise used.
Products without their original tags or packaging may also be ineligible for return.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us with your order number and clear photographs of the product and packaging.
Our team will review the request and determine the appropriate resolution, which may include replacement, exchange, or refund, depending on the circumstances.
5. Size or Product Exchange
Exchanges are subject to product availability. If the requested replacement size, colour, or product is not available, an alternative resolution may be offered.
Customers should contact us before sending any product back. Do not return an item without receiving return instructions from VASTHRA.
6. Return Shipping
Where the return is due to an incorrect, damaged, or defective product supplied by VASTHRA, we will review the issue and determine the applicable return shipping arrangement.
For other eligible returns or exchanges, applicable shipping costs may be the responsibility of the customer.
7. Refunds
Once a returned product has been received and inspected, VASTHRA will determine whether the return qualifies for a refund.
Approved refunds will generally be processed to the original payment method used for the order, subject to applicable payment provider processing times.
8. Refund Processing Time
After approval, the time taken for the refund to appear in your account may depend on your bank, card issuer, or payment service provider.
9. Cancellation Before Dispatch
If you need to cancel an order, please contact us as soon as possible. Cancellation may not be possible after the order has been dispatched.
10. How to Request a Return
To request a return, please contact VASTHRA customer care with:
- Your order number
- Your registered email address
- A description of the issue
- Photographs where applicable
11. Contact Us
For return or refund-related questions, please contact: