Privacy Policy
How VASTHRA collects, uses, protects, and handles your information.
1. Introduction
VASTHRA respects your privacy and is committed to protecting the personal information you provide while using our website and services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
2. Information We Collect
When you create an account, place an order, contact us, or use our services, we may collect information such as:
- Your name
- Email address
- Mobile phone number
- Billing and shipping address
- City, state, and PIN code
- Order and purchase information
- Information you provide when contacting customer care
3. Payment Information
Payments made through the VASTHRA website may be processed by third-party payment service providers such as Razorpay.
Payment card, banking, or other sensitive payment information is handled by the applicable payment service provider in accordance with its security and privacy practices.
VASTHRA does not intentionally store your complete card or banking credentials on our servers.
4. How We Use Your Information
We may use the information we collect to:
- Create and manage your customer account
- Process and fulfil your orders
- Process payments
- Arrange shipping and delivery
- Provide order updates and notifications
- Respond to customer support requests
- Process returns, refunds, and exchanges
- Improve our website and services
- Prevent fraud, misuse, and unauthorized activity
- Comply with applicable legal requirements
5. Account Information
If you create an account with VASTHRA, you are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been accessed without authorization.
6. Cookies and Similar Technologies
VASTHRA may use cookies and similar technologies to maintain login sessions, remember preferences, support shopping cart functionality, and improve the website experience.
Some cookies may be necessary for the website to function properly.
7. Sharing of Information
We do not sell your personal information.
Information may be shared with trusted service providers when necessary to operate our business, including payment processors, delivery partners, email service providers, hosting providers, and technical service providers.
Information may also be disclosed where required by law or where reasonably necessary to protect the rights, safety, or security of VASTHRA, our customers, or others.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
10. Your Choices
You may contact us regarding your personal information or request assistance with your account information, subject to applicable legal and operational requirements.
You may also contact us if you believe that information associated with your account is inaccurate or requires correction.
11. Third-Party Services
Our website may use third-party services for payments, shipping, email communication, hosting, analytics, or other business functions.
These third parties may process information according to their own privacy policies and terms.
12. Children's Privacy
Our services are intended for general customers and are not specifically directed toward children. We do not knowingly collect personal information from children in violation of applicable law.
13. Changes to This Privacy Policy
VASTHRA may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Any updated version will be published on this page with a revised effective or updated date.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact VASTHRA:
Email: customercare@vasthrafashionstore.in
Location: Kerala, India